Business Analyst (Mid-level)

About the job

Business Analyst (Mid-level) – São Paulo, Brazil

We're hiring for several Business Analyst positions across different areas of the business. As you move through the process, we'll work together to understand which team and opportunity are the best fit for your profile and interests.

Team description

SumUp's Business Analyst community turns operational and commercial challenges into clear, data backed decisions. As a Business Analyst, you'll partner with stakeholders across sales, operations and finance, building the dashboards, projects and insights that support better decisions every day. This opening covers five Business Analyst positions across five different teams, each with its own focus, so there's a strong chance one of them is the right fit for you.

The teams you could join

Here's a short look at each team, so you can see which one resonates most with you.

Sales Channels
Support one of SumUp's sales channels with dashboards, metrics and routines that help leadership track performance and productivity. You'll also work with the People Enablement teams, tracking onboarding success and supporting initiatives that help reduce turnover.

Operations Automation
Help scale automation across SumUp's Americas support operations. You'll identify where automated or AI assisted interactions can replace manual work, partner with engineering and product teams to build these solutions, and help keep quality and trust high as automation grows.

Onboarding and Verification
Improve how merchants are verified across Brazil, Chile and the US. You'll support projects that reduce friction in the onboarding and verification journey, partnering with identity, risk and engineering teams, while keeping an eye on regulatory requirements.

Commercial Planning (Sales and Growth)
Build the forecasting and investment models that guide decisions for our Sales and Growth teams. You'll track performance, develop ways to measure the return on sales investment, and partner with stakeholders across Finance and Sales to improve how we plan and invest.

KYC, Fraud Prevention and Regulatory Operations
Support SumUp's Brazil onboarding operations by strengthening how we manage KYC and fraud prevention. You'll investigate operational data to spot friction points, monitor regulatory requirements from Brazil's Central Bank, and support improvement projects in partnership with Compliance, Risk and Engineering teams.

What you'll do

• Turn business questions into clear dashboards, reports and analyses that support day to day decisions
• Collect and interpret operational data to spot trends, friction points and opportunities for process improvement
• Build and maintain data queries, dashboards and structured documentation (for example SQL, Tableau, Excel) to track key performance indicators
• Standardise how metrics are defined and measured, so different teams work from the same numbers
• Partner with stakeholders across business and technical teams to scope problems, prioritise work and remove blockers
• Support improvement projects from definition to delivery, tracking risks, dependencies and progress against clear milestones
• Deliver ad hoc analyses and practical recommendations that support leadership decisions

You'll be great for this role if

• You have solid knowledge of data analysis and reporting tools such as SQL, Excel or BI platforms like Tableau, with the ability to turn numbers into clear insights
• You have experience supporting or leading projects, including setting priorities, tracking progress and managing risks and dependencies
• You are able to translate business questions into technical requirements and explain technical concepts to non technical audiences
• You feel comfortable working with multiple stakeholders across functions and seniority levels, building trust and alignment along the way
• You are fluent in English and a proactive, analytical mindset, comfortable navigating ambiguity and shifting priorities

Why you should join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences
🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
💪 Stay fit: Wellhub membership included and gym at the office
💼 Financial wellness: SumUp contributes to your private retirement plan with Santander
🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources
🍽 Meal support: benefit from a tax-free food voucher program with Pluxee
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.