Customer Solutions Engineering Manager Danube-Adriatic Region

About the job

Position Overview

KONE is looking for an experienced and people-focused Customer Solutions Engineering Manager to lead our regional Customer Solutions Engineering team across the Danube-Adriatic Region.

In this role, you will lead a team of engineering professionals responsible for developing competitive technical solutions for some of the region's most significant building and infrastructure projects. Acting as a key link between Sales, Operations, Delivery, and global stakeholders, you will drive team performance, strengthen cross-functional collaboration, and ensure the delivery of high-quality customer solutions.

This is an exciting opportunity for a leader who enjoys developing people, optimizing processes, influencing business decisions, and working in an international environment across multiple countries.

Key Responsibilities

Team Leadership & People Development

• Lead, coach, and develop a regional Customer Solutions Engineering team across multiple countries.
• Foster a high-performance culture focused on collaboration, accountability, and continuous improvement.
• Support employee development through coaching, performance management, and succession planning.
• Identify and develop talent while creating opportunities for professional growth within the team.

Business & Operational Excellence

• Drive the team's performance through effective KPI management and operational follow-up.
• Monitor workload, resource allocation, and team productivity to ensure business objectives are achieved.
• Lead initiatives aimed at improving processes, tools, efficiency, and quality.
• Support the implementation of global and regional programs, standards, and best practices.

Cross-Functional Collaboration

• Partner closely with Sales, Operations, Delivery, Technical Help Desk, and other key stakeholders across the business.
• Ensure effective collaboration between departments throughout the sales, engineering, and project delivery lifecycle.
• Support major project pursuits by providing strategic guidance and technical leadership.
• Act as a trusted advisor to senior management on customer solution engineering matters.

Regional & Strategic Leadership

• Contribute to regional business success through active participation in planning, forecasting, and performance reviews.
• Drive alignment between regional objectives and global strategies.
• Support innovation, standardization, and continuous improvement initiatives.
• Build strong relationships with stakeholders across the Danube-Adriatic Region and beyond.

Qualifications

Required Experience

• Several years of experience in engineering, technical sales, customer solutions engineering, project management, or a related field.
• Previous people leadership experience, including coaching and performance management.
• Experience working in a cross-functional and international environment.
• Proven ability to manage multiple priorities while driving business results.

Preferred Experience

• Elevator and escalator industry experience is as asset.
• Experience leading engineering, tendering, estimating, or customer solutions teams.
• Experience working with regional or multinational organizations.
• Understanding of project-based business and technical sales processes.

Professional Skills

• Strong leadership and people development capabilities.
• Excellent stakeholder management and communication skills.
• Strategic mindset combined with hands-on execution.
• Strong analytical and problem-solving abilities.
• Ability to influence and collaborate across functions and organizational levels.
• Proactive, customer-oriented, and results-driven approach.

Education

• Bachelor's degree in Engineering or a related technical discipline preferred.
• Equivalent combination of education and relevant professional experience will be considered.

Why Join KONE?

• Lead a regional team with impact across 7 countries in the Danube-Adriatic Region.
• Work on landmark projects and collaborate with international stakeholders.
• Drive transformation, process improvement, and business performance within a global industry leader.
• Enjoy opportunities for professional growth, leadership development, and international exposure.
• Be part of a company committed to innovation, sustainability, safety, and creating better People Flow® experiences every day.

Apply now or have a confidential conversation with Mirtill Ujvári-Ring at mirtill.ujvari-ring@kone.com.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html