IT Support Assistant

About the job

Who We Are

Artefact is an applied AI company. We build systems that run in production, in our clients' own cloud, and keep running after we leave. We are present in 27 countries across all continents with a team of 2,500 employees and offer the most comprehensive set of AI & data solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we partner with 1000+ clients, including some of the world’s top 300 brands.

The Role

We are looking for an IT Support Assistant reporting directly to our IT Director (Located in the UK) and working closely with our People and Finance team you will look after our internal workplace systems, office network, and meeting room technology. As our company continues to grow, you will play a crucial role in keeping our day-to-day operations running smoothly and helping our team solve everyday technical challenges.

This role combines hands-on IT troubleshooting, admin support, and hardware coordination. Working closely with the IT Director, you will help manage the full employee lifecycle—from setting up laptops for new starters to managing user accounts, updating hardware, and maintaining office technology.

The ideal candidate is dynamic, friendly, proactive, and engaging—someone who brings a hands-on, "roll up your sleeves" attitude and loves helping people get the most out of their technology.

What You'll Do

Deliver Everyday IT Support

• Provide User Support: Act as the main point of contact for day-to-day IT queries, supporting colleagues face-to-face, over internal messaging systems, or by phone.
• Troubleshoot & Fix Issues: Diagnose and resolve hardware, software, and basic network issues across both Windows and Mac devices, swapping out parts or running repairs where needed.
• Manage Tickets: Keep track of open support requests, prioritizing and managing many cases at one time to resolve user issues promptly.
• Meeting Room Tech: Maintain and support our office meeting room technology to ensure smooth hybrid meetings and presentations.
• Guides & Training: Create clear written or video "how-to" guides and run friendly IT inductions for new joiners to help everyone navigate our systems easily.

Administer Systems & Devices

• Account Administration: Create, set up, and manage user and computer accounts within Google Workspace, Office 365 and ManageEngine Endpoint Central.
• Onboarding & Offboarding: Partner closely with HR to ensure new starters have their tech ready on day one, and manage smooth IT offboarding for departing staff.
• Inventory Control: Maintain a full, up-to-date IT inventory for company assets, reconcile this with the finance asset register, and manage comms/storage room stock.
• Device Security & Warranties: Administer ESET Endpoint Security & Encryption to ensure all company laptops are protected, seek approval from the IT Director for equipment purchase requirements, log and schedule Dell or supplier warranty repairs, and arrange compliant equipment disposal (WEEE certificates).

Assist with IT Projects & Upgrades

• Evaluate & Research: Research new systems and test new technology as agreed with the IT Director, making recommendations for company adoption.
• Office & Tech Moves: Assist with all IT-related aspects of office relocations, expansions, or mergers.
• Starter, Exit & Freelance Process: Take project management responsibility for the new starter, exit, and freelance technology process—ensuring budget is requested, machines are ordered, and hardware is configured in a timely fashion.

What We're Looking For

• End-User Support: Approximately 2 years of experience supporting end users across Windows and Apple devices.
• Cloud & Admin Skills: Knowledge of user administration within Office 365, Google Workspace, Active Directory, and MDM solutions.
• Customer-First Mindset: Friendly, proactive, and engaging approach to customer service with strong communication skills.
• Self-Organization: Ability to manage your own time, prioritizing and dealing with workload on your own initiative.
• Certifications & Skills: CompTIA A+, CompTIA Network+, or printer support experience.
• Availability & Location: Available full-time with the ability to travel to our Utrecht office 2-3 days per week.

Why You Should Join Us

• Learning and Development: Join a friendly, supportive environment where you will work directly with our IT Director and team on new technology rollouts. We encourage continuous learning, helping you build experience across systems, cloud tools and workplace tech.
• Culture of Celebration: We pride ourselves on creating a collaborative and fun work environment with regular team events and activities.
• Competitive Rewards: Enjoy a comprehensive benefits package, including a competitive salary, phone & travel reimbursements, remote work allowance, and a Onefit membership discount.
• Work-Life Balance: We offer flexibility with a hybrid working environment that lets you balance personal and professional commitments.Fuel Your Day: Enjoy a healthy and delicious daily lunch from our extensive organic buffet.
• Weekly Unwind: Take advantage of our weekly massage sessions to de-stress and relax.
• Centrally Located: Our office is conveniently situated near the station for easy commuting.
• Career Growth Opportunities: We're committed to your professional development, offering continuous learning and internal promotion opportunities.

Join Us Now and Be Part of the Future

Artefact is experiencing exciting growth, and this is the perfect time to join our dynamic team and contribute to our success story.

Please note that we can only consider candidates who are already residing in the Netherlands and do not require visa sponsorship.

Come join us!