IT Support Engineer

About the job

We are looking for an IT Support Engineer to install, configure, and maintain IT equipment, software, and networks. The role involves diagnosing and resolving technical issues, performing routine maintenance, and ensuring systems run reliably to support daily business operations

Responsibilities

• Provide onsite and remote technical support to employees across multiple locations.
• Install, configure, and troubleshoot laptops, desktops, printers, barcode scanners, and other IT equipment.
• Troubleshoot network connectivity issues, including Wi-Fi, LAN, and internet access.
• Set up employee devices, email accounts, and access permissions according to company policies.
• Support employee onboarding and offboarding, including equipment allocation and collection.
• Log, prioritize, and resolve support tickets, escalating complex issues when needed.
• Maintain accurate records of IT assets, equipment assignments, and technical documentation.
• Coordinate with internal teams and vendors to resolve technical issues.
• Follow company security policies and support device updates and endpoint protection.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Hands-on experience in IT support, desktop support, or a similar role.
• Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
• Understanding of networking fundamentals and troubleshooting Wi-Fi, LAN, and internet connectivity issues.
• Experience with Microsoft 365 or Google Workspace, including email setup and user account management.
• Strong problem-solving, communication, and organizational skills.
• Ability to prioritize tasks and resolve technical issues in a fast-paced environment.