Operations Analyst, Bulgaria

About the job

YOUR MISSION

Glovo seeks a detail-oriented, data-driven professional to optimize delivery operations in complex cities, giving access to vast data resources and a top-tier tech team to implement innovative improvements on courier and restaurant partner performance.

As Supply Operations Analyst you will be in charge of improving and optimizing courier fleet metrics and performance excellence across the cities.

This role will require a mix of operational experience, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Bulgaria.

THE JOURNEY

• Data Driven Mindset & Problem Solving: Relentlessly analyze operational data to uncover actionable insights, identify trends, and craft high-impact strategies that drive performance and consistency across our Operations. Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times. Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly and monthly reports.
• Operational Excellence: Design and embed best-in-class processes that drive efficiency and scalability across all facets of our operations. Continuously refine workflows to support high-performing teams and sustainable growth. Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
• Cross-Functional Collaboration: Collaborate closely with all the internal stakeholders from other departments (Commercial, Growth, Finance...) to plan, execute, and monitor projects related to operations and the couriers contribution to user experience. Work closely with all the verticals from the Operations team (Courier Ops, Glover Experience).
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to couriers.
• To be hands-on and ready to get your hands dirty. You always seek a fresh perspective and never hesitate to put yourself in others' shoes. If a problem arises, you are ready to do whatever it takes to solve it.

WHAT YOU WILL BRING TO THE RIDE

Background

• At least 1.5+ years of total work experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in the on-demand industry is a plus, but not required.

Key Skills

• Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions.
• Results oriented and analytical mindset.
• Great communication and interpersonal skills.
• Project management skills, highly organized and detail-oriented approach.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken Bulgarian & English language.
• SQL basic skills are required.

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the ops domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope
• A can-do attitude about building a fleet of 2,000 couriers and optimizing the performance of >2000 restaurants and stores
• Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
• An empathetic and inclusive attitude - you are always respectful, kind, and fair

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our must don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

💪 Top-notch private health insurance to keep you at your peak.

🍔 Glovo free delivery and Food vouchers to satisfy your cravings!

🏊 Co-funded Multisport card to keep you energized.

🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

👪 Enhanced parental leave.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and checking out our LinkedIn and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!