Order to Cash Collection Analyst (US)

About the job

About The Role
The Order To Cash Collection Analyst supports the end-to-end collections and dispute management process for assigned markets/customers within Order to Cash, ensuring timely customer payments, resolution of disputes and accurate Accounts Receivable positions in line with GSK policies and KPIs.

This role supports North American customers and therefore requires a degree of flexibility in working patterns, including periodic participation in shifts aligned to US business hours.

Key Responsibilities

• Manage collections activities for assigned customers/markets - LOCs.

• Produce financial reports (i.e Cash Forecasting, Accounts Receivable aging) and review summaries, propose actions for management as required.
• Support O2C period end financial closing activities and year-end activities.

• Manage customer’s payments and ageing status in ERP / collections tools.
• Coordinate with Commercial, Customer Service, Finance and P2P/O2C teams to investigate and resolve disputes; ensure timely answer to queries being raised.
• Review Accounts Receivable ageing, high-risk accounts, and overdue balances; propose actions and escalate per O2C escalation matrix.
• Prepare periodic reports and commentary on overdue, Days Sales Outstanding (DSO), and dispute drivers for the Collections Lead / O2C Operations Lead.
• Work with Cash Application teams to clarify remittances, short-pays, and unallocated cash, ensuring correct posting and clearing of open items.
• Resolve queries coming from LOC or customers according to GSK policies and procedures.
• Work closely with Local Finance (Stakeholders) in leading O2C deliverables.
• Ensure alignment and completion of monthly KPIs.

• Follow GSK credit & collections policies, SOX controls, and documentation standards.
• Contribute to continuous improvement initiatives related to O2C activities and processes.
• Support Management in deliverables and leading projects locally or globally as part of the O2C strategy.

Basic Qualifications & Skills:

• Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in O2C / finance operations).
• Demonstrated experience experience in end-to-end O2C operations / Accounts Receivable, with practical exposure to Credit Management, Collections, Disputes and Cash Application in a shared service / hub or LOC environment.
• Strong English language skills are fundamental, as you will be supporting the US market

• Ability to meet and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions.
• Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance purposes.
• Strong Excel skills and familiarity with ERP systems (e.g. SAP).
• Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO

Preferred Qualifications & Skills

• Analytical mindset, attention to detail, and ability to prioritise accounts/workload based on risk and impact.
• Good communication skills (written and verbal), with ability to handle difficult conversations professionally.
• Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment.
• Experience in continuous improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations.

Work Arrangement

This role offers a hybrid working model, with a mix of on-site and remote work. Candidates are expected to attend the Poznan office 2-3 days per week. Remote or fully home-working arrangements are not available for this role.

Closing Date for Applications – 10 November 2026 EOD
Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

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Skills

Accounts Receivable (AR), Cash Application, Cash Management, Collections Management, Communication, Continuous Improvement, Credit Management, Credit Risk Analysis, Data Analytics, Digital Fluency, Dispute Management, Driving Continuous Improvement, Financial Close, Microsoft Excel, Order to Cash (OTC), Problem Solving, SAP Management, Stakeholder Management