Principal Product Manager

About the job

Join Truecaller – The place where innovation meets impact!

Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out:

• We are trusted by over 450 million active users every month across 190+ countries
• We identify over 15 billion calls daily, helping users avoid spam and scams
• We are powered by a team of 450+ employees from 45+ nationalities.

We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in.

The role:

As Principal Product Manager, you will own and shape the strategy, define KPIs and be responsible for the roadmap delivery of products built under the portfolio of Business Messaging. You will play a key role in the 10-100 journey for a product line that has scaled to become the most anchored offering in Truecaller’s suite of enterprise products.

What you’ll do:

• You will develop and drive the overall product vision, strategy, and roadmap for everything within the Business Messaging solutions portfolio, ensuring alignment with the company's strategic goals, objectives with strong skills in modern AI tooling.

• You will deliver high-quality products in-time, to meet important business revenue goals that excite our investors and customers.

• You will conduct market research and competitive analysis to identify new opportunities, trends, and customer needs in the business communications space.

• You collaborate with cross-functional teams, product & engineering, analytics as well as marketing and sales, to ensure seamless product development and go-to-market processes.

• You will develop a deep understanding of our customers and their needs, acting as the voice of the customer within the organization and with leadership.
• Drive and coach teams to develop problem statements and form hypotheses of new feature(s)/feature areas.
  
• Create clarity for the team by communicating the business priorities and vision and helping them incorporate that into their plans.

• Build strong relationships with customers, business partners and other stakeholders to generate long-term value.
  
• Constantly monitor progress and look for ways to improve the product.
  

What you bring in:

• 8-10 years of overall work experience with at least 5-7 years in product management.
  
• Worked at either a CPaaS, CCaaS or UCaaS ecosystem in building communication solutions or solutions for contact centre management for businesses in India or globally.

• Past experience building consumer mobile applications at scale will be a huge plus.
  
• Sound technical knowledge of APIs and workflow management.
  
• Sound understanding of monetization and an ability to build pricing strategies.
  
• You know how to work with partners as well as end customers to identify problems and build a roadmap that reflects strategic as well as business priorities.

• You have the ability to influence multiple cross-functional teams without authority to get the job done - sales, customer success and more.

• Exceptional analytical, strategic, and problem-solving skills, with a data-driven approach to decision-making.

• Excellent interpersonal and communication skills, with the ability to effectively communicate complex concepts to a diverse range of stakeholders.
• Get stuff done mindset - small team, audacious goals and flawless execution.
  
• Passionate about creating great user experiences both for businesses and consumers.
  
• Proven track record of product management for mobile devices and/or applications.

It would be great if you also have:

• Experience working with Android & iOS teams
  
• Tools: Jira / Trello/ Confluence/Looker/GA

What we offer:

We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from:

• A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance
• Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.
• A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.
• Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future.

Come as you are:
Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you.

Sounds like a great opportunity?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

We only accept applications in English.