Sales Technical Support Engineer

About the job

Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in more than 60 countries worldwide, united by a shared vision. As a global leader in the elevator and escalator industry, KONE makes people’s journeys safe, convenient, and reliable in taller, denser cities.

In this role, you will help modernize elevators and escalators across Egypt, improving their safety, performance, accessibility, and sustainability.

About the Role

We are looking for a Sales Technical Support Engineer to support our Modernization Sales team in Egypt.

You will conduct site surveys, assess existing elevators, escalators, and building conditions, and recommend the most suitable modernization solution. Your technical input will help KONE prepare accurate proposals, control project risks, and ensure a smooth handover to the installation team.

The role covers:

• Full replacement of existing elevators and escalators
• Installation of new units in existing buildings
• Partial modernization of selected equipment and components

Key Responsibilities

• Conduct technical site surveys for elevators, escalators, shafts, pits, machine rooms, and surrounding building areas.
• Assess existing equipment, structural conditions, access requirements, safety risks, and customer needs.
• Prepare clear survey reports, measurements, photographs, sketches, and technical recommendations.
• Identify the required civil, structural, and builder’s works for each project.
• Recommend suitable KONE modernization or replacement solutions.
• Prepare technical scopes, bills of quantities, and inputs for pricing and tender submissions.
• Support the Sales team during customer meetings and technical discussions.
• Coordinate with Sales, Tendering, Engineering, Installation, Maintenance, consultants, and subcontractors.
• Identify installation risks and ensure a complete technical handover to the project team.
• Follow KONE safety requirements and applicable Egyptian and international standards.

Requirements

• Bachelor’s degree in Civil, Mechanical, Electrical, or Mechatronics Engineering.
• Minimum 5 years of relevant experience in the elevator and escalator industry.
• Experience in site surveys, installation, modernization, technical sales, or a related technical function.
• Good understanding of elevator and escalator systems, including traction, hydraulic, and machine-room-less elevators.
• Ability to read architectural, structural, and technical drawings.
• Experience assessing shafts, pits, structural openings, equipment loads, and civil works requirements.
• Proficiency in AutoCAD and Microsoft Office applications.
• Fluent Arabic and professional English, both written and spoken.
• Valid Egyptian driving licence and willingness to travel regularly across Egypt.

Preferred Qualifications

• Experience conducting modernization surveys for different elevator and escalator brands.
• Knowledge of EN 81-20/50, EN 115-1, and relevant Egyptian codes.
• Experience with Revit, BIM, digital survey applications, or laser measurement tools.
• Previous experience working on occupied buildings such as hospitals, hotels, offices, and residential developments.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html