SAP NS2 Vice President, SaaS Platform & Operations

About the job

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a US Citizen; this position requires access to customer data.

All internals must have Manager’s approval to transfer.

Proximity to an NS2 office (Herndon, VA/Newtown Square, PA) strongly preferred.

About SAP NS2

SAP National Security Services (SAP NS2) delivers secure cloud solutions supporting the U.S. Federal Government and organizations operating in highly regulated environments. As SAP NS2 expands its SaaS portfolio, this role will shape secure cloud engineering, operations, and platform enablement by leading the Enterprise SaaS Operating Model & Engineering Enablement.

Executive Mission:

Build and continuously evolve SAP NS2's enterprise SaaS operating model. Success is measured by accelerating secure software delivery, improving operational resilience and customer experience, increasing engineering productivity through platform capabilities and automation, and building a scalable operating model for SaaS growth.

Organizational Scope:

• Platform Engineering Enablement
• DevOps
• Site Reliability Engineering (SRE)
• Cloud Operations
• Application Operations
• Database Operations
• Release Engineering
• Technical Support
• Operational Governance
• Operational Security

Strategic Business Outcomes:

Accelerate Secure Software Delivery

• Increase deployment frequency
• Reduce lead time for change
• Improve release quality
• Expand self-service platform capabilities
• Reduce operational friction

Standardize Enterprise SaaS Operations

• Standardize operational processes
• Establish common governance
• Define operational KPIs
• Consolidate tooling
• Improve operational maturity

Lead Multi-Cloud Platform Operations

• Executive leadership for AWS, Azure, and Google Cloud
• Kubernetes (EKS, AKS, Gardener, Cloud Foundry)
• Disaster Recovery
• Capacity Planning
• Operational Readiness

Build Secure-by-Design Operations

• DevSecOps
• Software supply chain security
• Container security
• Runtime protection
• Policy-as-Code
• Continuous Compliance

Increase Engineering Productivity

• Automation
• AI-assisted operations
• Observability
• Infrastructure as Code
• Self-service platform services

Responsibilities:

• Define and execute the enterprise SaaS operating model.
• Partner with Engineering leadership to improve DORA metrics and engineering productivity.
• Improve platform reliability, observability, incident management, and resilience.
• Build and mentor high-performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
• Drive continuous improvement using automation and AI.
• Communicate operational strategy and business outcomes to executive leadership.
• Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment

Success Measures:

• Deployment Frequency
• Lead Time for Change
• Change Failure Rate
• Availability
• SLO Achievement
• MTTR
• Customer Satisfaction
• Automation Adoption
• Audit Readiness

Required Qualifications:

• 15+ years executive leadership in SaaS/cloud engineering or operations.
• Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
• Deep expertise with Kubernetes and multi-cloud platforms.
• Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
• Executive communication and organizational leadership skills.
• Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations
• A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering
• You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service

Preferred Qualifications:

• FedRAMP/DoD IL4/IL5 experience.
• Operational transformation leadership.
• AI-driven operations.
• SAP ecosystem familiarity.
• Large Scale SaaS Operation Engineering

Leadership Expectations:

• Enterprise systems thinking
• Business outcome orientation
• Engineering enablement
• Operational discipline
• Security-first leadership
• Bias toward automation
• Continuous improvement

Why Join SAP NS2:

Shape the future of secure SaaS delivery for highly regulated customers by building the platform capabilities and operating model that enable engineering teams to deliver software faster, operate more efficiently, and scale securely.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.