Senior Account Manager

About the job

Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.

Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.

Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About The Role:
As an Account Manager, you will be essential in developing and nurturing client relationships across different sectors. Your role will involve increasing our revenue through upselling and cross-selling Dsquares solutions, collaborating with internal teams to meet client objectives, and fulfilling project KPIs.

In your role, you will serve as the primary contact for our clients, monitoring and analyzing program KPIs and advising on best practices to enhance program performance.

Key Duties & Responsibilities:

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

Requirements

Required Skills & Abilities:

• Exceptional communication and presentation skills.
• Flexibility and adaptability.
• Strong time management capabilities.
• Ability to multitask effectively.
• Proficient in problem-solving, analytical and critical thinking skills.
• Demonstrated leadership and sense of ownership.
• Customer-centric mindset.
• Excellent data literacy skills.
• Proactive, detail-oriented and results-driven.
• Comfortable in a fast-paced, high-energy environment.

Education & Experience:

• 7:10 years of experience in marketing and/or account management.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.