Senior Key Accounts Management Specialist

About the job

mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.
Position Overview:

The Key Account Manager will play a crucial role in driving and merchant acquisition and account management within our consumer finance company. This position will focus on key categories, including Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel. The ideal candidate will possess strong relationship management skills, a deep understanding of the consumer finance landscape, and a proven track record in managing key accounts and acquiring new merchants.

Requirements

Merchant Acquisition:

• Develop and implement strategies to acquire new merchant partners across the specified categories: Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel.
• Identify and target potential merchants, leveraging market insights and networking to drive engagement and conversion.

Account Management:

• Manage and nurture relationships with key merchant accounts, ensuring high levels of satisfaction and retention.
• Serve as the primary point of contact for assigned merchants, addressing their needs, concerns, and opportunities for growth.

Category Expertise:

• Maintain a deep understanding of the market trends and competitive landscape within the Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel sectors.
• Provide insights and recommendations to merchants based on category-specific trends and consumer behavior.

Revenue Growth:

• Drive revenue growth through effective account management, strategic initiatives, and promotional activities tailored to each category.
• Monitor account performance metrics and implement strategies to meet or exceed sales targets.

Collaboration with Internal Teams:

• Work closely with marketing, product development, and operations teams to align offerings and ensure a seamless onboarding and service experience for merchants.
• Facilitate cross-functional collaboration to enhance the value proposition for key accounts.

Team Collaboration:

• Collaborate with other account managers and sales teams to share best practices and drive collective success in merchant acquisition and account management.

Qualifications:

• Bachelor’s degree in finance, Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 3-5 years of experience in account management, business development, or sales within the consumer finance or retail industry.
• Proven track record of successfully acquiring and managing key accounts, particularly in the specified categories.
• Strong understanding of consumer finance products and market dynamics.

• Excellent communication, negotiation, and interpersonal skills

Benefits

Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.

Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community

Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.