Senior Platform Trust and Safety Engineer

About the job

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

You’ll be the trusted technical advisor for customers across the full lifecycle: shaping solutions and winning deals in presales, then ensuring successful delivery, adoption, and expansion post-sales. You’ll combine deep platform and technology expertise (architecture, integration, data, AI) with strong storytelling and customer engagement skills.

Key Responsibilities

Presales

• Partner with Account Executives to qualify opportunities, uncover business and technical requirements, and build winning strategies.
• Deliver tailored demos, proofs of concept, and technical workshops that tie platform capabilities to business outcomes.
• Present to technical and C-level audiences, including architecture and security reviews.
• Respond to RFPs/RFIs and build solution designs, business cases, and ROI narratives.
• Collaborate with product, specialist, and partner teams to scope and position the right solution.

Post-sales

• Hand over solution designs and context to delivery, Professional Services, and Customer Success teams to ensure continuity.
• Act as a technical escalation point and advisor during implementation, validating architecture and best practices.
• Support adoption, health checks, and value realization workshops with customers.
• Identify expansion and renewal opportunities and partner with account teams to pursue them.
• Capture customer feedback and feed it to product and engineering.

Team and Technology Leadership

• Mentor SEs and share reusable assets: demos, reference architectures, and playbooks.
• Stay current on platform, integration, API, data, security, and AI/agent technologies.
• Contribute to communities of practice and enablement.

Qualifications

Required

• 6+ years in solution engineering, technical consulting, architecture, or senior software engineering, with customer-facing experience.
• Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture.
• Hands-on ability in at least one language (Java, Python, JavaScript/TypeScript, etc.) and with CI/CD or DevOps concepts.
• Proven ability to run demos and POCs and to explain complex technology simply.
• Experience engaging senior stakeholders and influencing without authority.
• Strong collaboration across sales, delivery, and customer success.

Preferred

• Experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce, or similar).
• Familiarity with AI/LLM and agentic technologies.
• Knowledge of security, identity, and compliance frameworks.
• Industry or platform certifications (e.g., Salesforce Architect, cloud certifications).
• Experience with value selling and business case development.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.