Senior Product Manager (Passenger Experience)

About the job

At inDrive, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, decides whether that passenger will open inDrive again.

We are looking for a Senior Product Manager to own the passenger's ride experience: from driver assignment to a successfully completed trip. You will shape how passengers wait for and meet their driver, how they feel during the ride, and how the trip ends.

This role goes beyond screens and flows. Your work will directly affect completed rides, cancellations, passenger trust and retention.

• Own the Ride Experience End-to-End: You will define and evolve the passenger journey after a driver is assigned: waiting for pickup, meeting the driver, the ride itself and the end of the trip.
• Turn More Matches into Completed Rides: Find and remove the reasons why passengers and drivers cancel after they have agreed on a ride, so that more matched orders end in a successful trip.
• Make Pickup Predictable: Improve ETA accuracy, driver tracking, pickup point clarity and passenger-driver communication, so that passengers and drivers find each other quickly and without stress.
• Build Trust and Safety into the Ride: Together with the safety team, develop in-ride features such as trip sharing, route monitoring and emergency tools that help passengers feel safe and in control.
• Close Every Trip Well: Own the end of the ride: trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items.
• Experiment and Optimize Continuously: Run A/B tests and iterate on key levers such as waiting rules, notifications, communication tools and cancellation policies.
• Collaborate Across Domains: Work closely with driver product, safety, maps and geo, payments, customer support and data teams to keep the experience consistent for both sides of the ride.

• 4+ Years in Consumer Marketplaces: Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
• Operational & System Understanding: Hands-on grasp of real-world logistics—including ETAs, geolocation, cancellations, and support workflows—alongside two-sided marketplace incentives (passengers vs. drivers).
• Data & Experimentation Rigor: Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses.
• User-Centric & Safety Mindset: Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement.
• Cross-Functional Alignment: Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus.
• Clear & Strategic Communication: Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership.
• Communication: Business-fluent English proficiency (B2/C1+ or equivalent).