Senior Solution Engineer CRM (f/m/div.)

About the job

Your contribution to something big:

• End-to-end AI solution development: Design, prototype, deploy and continuously improve Generative AI products and agentic workflows throughout their lifecycle.
• Hands-on implementation: Build and configure prompts, AI agents, workflows and tool integrations using technologies such as Python, enterprise AI platforms and low-code automation tools such as n8n.
• CRM integration: Connect AI solutions with CRM platforms such as SAP Sales & Service Cloud (SAP CX) and Microsoft Dynamics 365 to enable intelligent and automated business processes.
• System integration: Design and implement integrations using APIs, MCPs and webhooks. Define clear interface requirements for CRM and platform teams, including technologies such as OData, REST APIs and Microsoft Dataverse Web API.
• Business and user alignment: Translate business requirements, user feedback and process needs into practical AI solutions while ensuring secure and responsible handling of CRM data.
• Product ownership: Co-own the product lifecycle after rollout, including backlog prioritization, release coordination and continuous improvement.
• Value creation: Identify opportunities to scale successful AI solutions and contribute to measurable improvements in CRM processes across multiple geographies.

What distinguishes you:

Education: Degree in Business Informatics, Computer Science, Data Science, Business Administration or a comparable field.

Experience:

• Several years of experience developing and deploying GenAI, AI-agent or automation solutions from prototype to production.
• Experience with CRM processes and platforms is a strong advantage.

Know-how:

• Hands-on experience with Python, LLMs, RAG, AI agents, APIs and enterprise AI platforms.
• Knowledge of CRM integrations, such as SAP CX, Microsoft Dynamics 365, Dataverse, OData or REST APIs.
• Experience with Databricks or workflow automation tools such as n8n is a plus.

Working Style and Methods:

• Hands-on, solution-oriented and comfortable turning business requirements into scalable technical solutions.
• Able to work independently and collaboratively across technical and business teams.

Personality:

• Curious, collaborative and passionate about AI, technology and creating business value.

Languages: Very good English skills.

Work #LikeABosch includes:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)

📚 Training opportunities (p.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

💰 Flexible benefits platform

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!