Senior Technical Account Manager

About the job

This is a fully remote job, open to people in Canada, United States.

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Team Description

The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale.

We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most.

Summary

As a Senior Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on strategic accounts, mentor peers, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention.

What We’re Looking For

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Strong understanding of modern security frameworks SOC 2, ISO 27001, and GDPR) and identity protocols (e.g. SSO-SAML/OIDC, SCIM).
• Advanced real-world experience with various SaaS products and cloud-based infrastructure, Docker, Kubernetes, and command-line interfaces to name a few.
• Previously working in or adjacent experience to the DevOps space.
• Experience working directly with scripting/automation or software development.
• The ability to take on new technologies with the challenges they bring and quickly become a subject matter expert for the rest of your team.
• Ability to work independently in a remote-first environment, while collaborating cross-functionally.
• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

What You Can Expect

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
• Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact.
• Mentor junior team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Success looks like:

• Customers achieving full technical implementation within target timelines.
• Increased adoption of integrations (EPM (SSO, SCIM), EPM Dev Tools, SaaS Manager, Device Trust, Privileged Access).
• Positive customer feedback and renewal growth driven by proactive technical guidance.
• Mentoring peers and helping mature TAM processes for scale.

USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $113,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.