Staff Product Designer - (Logistics, Customer)

About the job

We are on the lookout for a Staff Product Designer - (Logistics, Order Tracking) to join the Order Tracking team on our journey to always deliver amazing experiences.

Imagine shaping how millions of users track their orders across 70+ countries, ensuring a seamless and delightful delivery experience.
This role is key to ensuring our customers enjoy a delightful order tracking experience across multiple brands, including Talabat, foodpanda, PedidosYa, Glovo, HungerStation, and the rest of the Delivery Hero group of consumer apps.
You will own and shape the order tracking product, ensuring millions of customers worldwide have a seamless delivery experience.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

Our mission in the Customer Product Line design chapter in Logistics is to balance internal users and customers needs, business goals and feasibility in order to build the best-in-class solutions that drive positive business outcomes.

We have 3 principles as a design chapter here:

Don't make me think! - We design the best-in-class and high-impact solutions with usability at its core, considering consistency across the products. We aim to bring trust and efficiency to our internal users in their daily tasks without compromising on the look and feel.

We help the biz to grow sustainably - We know about the business/product line strategy and OKRs like the back of our hand. That's why, whenever we propose or start a new design initiative, we consider the positive impact that it may cause on the business.

Our customers and users matter - We are responsible for bringing our users/customers and stakeholders' voices/needs to the table. We do it by research. We care about their satisfaction and consider it in our process.

• Shape the future of order tracking – This is your opportunity to lead the design efforts in revamping the order tracking experience across Delivery Hero’s brands.
• Drive impactful designs – You will own the end-to-end design process, from ideation to launch, ensuring intuitive, visually compelling, and efficient user experiences. Your designs will enhance usability while aligning with business goals and technical feasibility.
• Leverage data and insights – You will use data-driven decision-making, incorporating research insights, user feedback, and A/B testing results to refine and optimize the order tracking journey.
• Define and execute strategy – You will contribute to and refine the product roadmap, prioritizing features that drive engagement and improve the overall user experience. Your expertise in design systems will ensure consistency and scalability across platforms.
• Collaborate and Innovate – researchers, product managers, and engineers, you will co-create seamless experiences that meet both user and business needs. You will facilitate workshops and design sprints to align teams and drive innovation.
• Advocate for design excellence – You will champion best practices in visual design, accessibility, and interaction design, ensuring that every touchpoint is thoughtfully crafted. Your ability to communicate design decisions effectively will help align stakeholders across the organization.
• Be a Leader and mentor – You will help foster a culture of continuous improvement, collaboration, and user-centricity within the team, inspiring others with your design expertise and strategic thinking.

The ideal candidate excels in user-centric design for complex platforms, with strong visual skills and expertise in Figma and design systems. They are strategic thinkers, skilled in workshop facilitation, design metrics, and stakeholder management. A collaborative team player, they communicate effectively and drive alignment. Experience in B2C and animation is a plus.

• Experience and expertise: 5+ years as a product designer, skilled in designing complex platforms (app experience essential) and contributing to design systems.
• Design and strategy: Strong visual design skills, user-centric mindset, and strategic thinking, including workshop facilitation and design metrics analysis.
• Tools and communication: Proficient in Figma and prototyping tools, with excellent communication and stakeholder management skills.
• Collaboration and bonus Skills: Team player who motivates others; experience in B2C products or animation concepts is a plus.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.