Team Leader, IT Automation (NOC Excellence)

About the job

• Lead the IT Automation team and delivery across RPA and Ansible.
• Own the enterprise automation roadmap, strategy, governance, and standards.
• Identify and prioritize automation opportunities based on value, feasibility, and risk.
• Lead end-to-end automation initiatives from design through deployment and support.
• Govern RPA and Ansible platforms, workflows, playbooks, credentials, scheduling, and execution.
• Drive automation across business processes, infrastructure, configuration, patching, monitoring, and auto-remediation.
• Develop reusable automation frameworks, components, and best practices.
• Integrate automation with ITSM, infrastructure, security, monitoring, applications, databases, and APIs.
• Ensure automation solutions are secure, scalable, documented, tested, and compliant.
• Monitor performance, troubleshoot complex issues, and continuously improve automation capabilities.
• Manage the automation pipeline, KPIs, benefits realization, and management reporting.
• Lead and develop Automation Engineers and evaluate emerging automation and AI technologies.

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT, or a related field.
• Strong experience in enterprise automation and RPA.
• Hands-on experience with enterprise RPA platforms such as UiPath, Automation Anywhere, or Blue Prism.
• Strong knowledge of unattended RPA architecture, orchestration, scheduling, queues, and production support.
• Experience with Ansible Automation Platform and infrastructure automation.
• Strong scripting skills in Python and/or PowerShell.
• Experience with REST APIs, databases, file-based, and application integrations.
• Experience leading automation projects, technical teams, and governance.
• Experience in enterprise or regulated environments is preferred.