Technical Writer

About the job

• Collaborate with teams to understand upcoming releases of Jisr Software Solution in the purpose of creating relevant demonstrational content
• Develop clear and concise knowledge base articles, user guides (manuals), educational videos, and presentations.
• Ensure accuracy, clarity, and completeness by verifying information and conducting testing.
• Format materials with visuals for enhanced comprehension.
• Incorporate feedback from concerned teams to continually improve documentation quality.
• Create translations for all materials in English for Non-Arab Users
• Adhere to project timelines and manage multiple documentation projects.

• Proven experience creating release supporting materials for software products.
• Familiarity with software development
• 3-5 Years of experience in SaaS OR Software companies
• High Technical English and Arabic proficiency
• Strong technical aptitude for understanding complex software functionalities.
• Proficiency in using documentation and picture editing tools for educational purposes.
• Zendesk, Hubspot, Intercom (knowledgebase)
• Meeting Deadlines ontime
• Able to deliver the information without cascading any technical terminologies.
• HRMS Background preferably

Why explore a career at Jisr:

At Jisr, we're on a mission to make work-life simpler, more pleasant, and more productive for everyone, employees and managers. Our mission starts with our own team. We're building a strong and diverse team of competent, creative, and committed people who want to be a part of something impactful.

Our employees are not company assets, they are the company itself, and the most defining factor of its success. We know this for sure; if we want to go places, we have to hire the best. Hence, we strive to provide the best value to our team by offering competitive packages in the market relevant to the countries in which we operate.

Our package includes:

Learning & Development : We care about your personal and technical growth and we have a budget for it.

Rewards: We believe in rewarding our team members for doing their jobs well to empower them to achieve success by meeting and often exceeding clearly defined and measurable objectives.

Compensation: Our compensation philosophy supports our business and people strategies, and our culture of meritocracy.