VodafoneThree - Specialist Engineer - NOC

About the job

Location: Birmingham Small Heath or Glasgow + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday + On-Call - 1 in 4 Rota
Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

As part of the Operations team, you will provide expert third-line support across PDH, SDH and Cisco IP infrastructure. You will diagnose and resolve complex faults to maintain the availability, performance and resilience of the organisation’s telecommunications network, minimise service disruption and support continuous improvement in network operations.

The role provides escalation support for complex incidents that cannot be resolved by 1st or 2nd line teams, with responsibility for identifying root cause, restoring services within agreed service levels and implementing preventative measures to minimise recurring incidents.

The role will also include network maintenance, configuration, upgrades, service provisioning and continuous improvement activities, working closely with dedicated SPEN NOC’s, field engineering teams, network design teams, suppliers and third-party carriers

This role requires participation in a 24x7 support rota.

• Provide advanced support for PDH/SDH/MPLS-TP and IP networks including tracing end-to-end circuits through transmission nodes, investigating signal degradation, errors and intermittent connectivity.
• Take ownership of escalated faults through to resolution, ensuring effective communication and timely restoration of customer services.
  Provide 3rd line technical support for complex faults/incidents and problems while engaging with the on-site engineering resource and 3rd parties where necessary.
• Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports.
• Escalate hardware, software and carrier issues to appropriate vendors or third-party providers where required
  Maintain accurate incident records and technical documentation within the relevant service management systems, updating topology diagrams/circuit records and asset information.
• Ensure that incidents are escalated according to the Operational Procedures Documents as required.
• Ensure that all incidents are dealt with correctly and customer SLAs are managed / not breached, and customer expectations are maintained / exceeded.
• Represent Network Operations in technical meetings and service reviews when required
• Participate and support the shift team rota and flexible availability arrangements.
  

Who you are

• Demonstrable experience within a telecommunications, service-provider or enterprise Network Operations environment, including prove experience working within a 3rd Line NOC/Network Operations Role.
• Experience of working on both legacy transmission technologies / modern MPLS-TP and Cisco IP networks
• Exposure to/knowledge of Avara/Nokia Dynanet suit of PDH equipment’s including DFX/DN2/DB2/DM2 variants, SDH DF1_4 Blades.
• Proficiency in the MPLS-TP/XTran Product family and its associated TXcare management platform
• 3rd line support for Cisco devices and services utilised within the network involving troubleshooting layer 2/3 connectivity issues, OSPF,HSRP, VLANS, IP connectivity and analyse of configurations, logs, routing and interface statistics.
• Experience of device management platforms including alarm identification, configuration options and server support (Cisco PRIME/CUCM, TXCare, CNMS)
• Awareness of other technologies including but not limited to Network Synchronization, DSL Modems, Port Servers and Radio/4G solutions.
• Able to prioritise multiple incidents, work effectively under pressure and maintain ownership of critical incidents through to resolution.
• Experience of Incident resolution within agreed customer SLA’s
• Experience of network operations with good hands-on troubleshooting skills and a structured approach to fault resolution.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.